Healthcare Management Action Plan

Healthcare Management Action Plan

Healthcare Management Action Plan

Presented by


The healthcare sector is one of the most critical institutions in the world that experiences many challenges, hence requiring an effective management action plan (MAP). different areas in the healthcare sector contributes to the low quality of health care offered to patients. The following MAP will focus on key concepts of health care that influences management. Some of these concepts include leadership, governance, physicians, support services, knowledge management, human resources, financial management, consultation, and performance. Currently, most health care facilities lack the necessary facilities that ensure total patient satisfaction, like technologically advanced tools and services. The identified opportunity for improvement (OFI) will recommend incorporation of technology in various operations of like keeping patient records, online chats, and use of technologically advanced facilities.

Measurable goals

Every action plan must have measurable goals that determine its effectiveness to the society. The MAP will implement the current technology and innovations in order improve the quality of care offered in healthcare centers in United States. The plan will accomplish the Healthy People 2020 healthcare goals and ensure people have access to quality health. It is important to solve this problem now because the population is growing the new generation is more into technology than the tradition methods of healthcare delivery. The main constraints for include lack of cooperation from staff members especially those who have less knowledge on the current technology. In addition, the plan requires a lot of investment in terms of finances and some health care facilities might not afford the cost of implementing new programs. In addition, the slow nature of the government in approving some strategic plans might limit quick implementation of the MAP.

Success implementation of the plan will be evaluated through observing the changes in health care sector two years after the implemention on the plan. A study will be conducted to investigate how various hospitals respond to the plan. The main sectors that will be evaluated include the human resource management, the health sector leadership and governance, the performance of health care, patient outcome, financial performance, and improvement in terms of number of customers.

Possible actions

Many factors contribute to health care challenges experienced presently. The OFI suggested above is caused by many issues both internal and external to the health care sector. The list below shows possible roots of OFI.

Poor leadership (most health care managers lack qualities of effective leaders)

Lack of proper governance from the nation level

Low clinical performance

Under-qualified nurses and physicians

Lack of clinical support services

Inadequate finances to cater for high demand for healthcare

Poor marketing skills

Lack of consulting from within the sector (internal consulting)

The management action plan (MAP)

Step 1: Designing the MAP

Main steps:

Selecting a team of experts to assist in designing the plan

Requesting permission from relevant authorities

Conducting research

Step 2: Defining the problem

Identifying the problem, or opportunity for improvement

Identifying the process that leads to the occurrence of the problem, what is the process, who are the stakeholders, when and where does it occur

Defining tools and resources

Step 3: Defining aims

Developing measurable aims for coming up with MAP

Step 4: Developing an intervention plan

Develop objectives

Key actions

Using flow chart to represent main processes

Identifying risks involved

Consult with the team on suggested strategies

Determining the most effective strategies through brainstorming.

Step 5: A pilot plan for testing the effectiveness of the plan

Test the plan on two health care facilities for a period of six months

Identify measurable variables

Create a study design

Select test subjects

Identify the control group for comparison

Step 6: Developing an implementation plan

Refer to the plan objectives in step 3

Develop a plan for introducing technology to health care facilities

Implementation plan for the intervention

Step 7: Plan for sustainable continuous improvement

Select a team for monitoring the progress and effectiveness of the plan

Use data from the monitoring team to suggest future recommendations

Implement plan for promoting sustainable positive changes


The following team will be responsible for each action plan described above:

Action step Team

Step 1 Managers in different departments, and selected senior employees

“ 2 Managers and supervisors

“ 3 The organization research department

“ 4 Managers, Supervisors, and employees

“ 5 Research team

“ 6 Managers and board of directors

“ 7 Health care management in collaboration with the Ministry of health

Measurement and monitoring

Every project must have an intervention plan aimed at establishing its outcomes. The success of this plan will be measured in various ways. Firstly, all the project stakeholders will be responsible for providing monthly reports on the progress of their areas. The progress reports will be used by the research team to analyze the impact of the plan to the healthcare sector in terms of meeting the objectives. Secondly, the research team will be collecting data from all health facilities where the plan will be implemented and measure the level of improvement in relation to the previously gathered data.