Explain the importance of the managers knowledge

You are the CEO of Sleepy Hollow Retirement Community and Nursing Center. A resident’s family has come to you to complain that their loved one, who is on pain medication, is in intolerable pain. Her medications appear not to be working anymore.

One of the family members states, “My 90-year-old mother saw the nurse put the pain medicine in her pocket.”
Based on the lectures and the chapter readings on communication and decision making in the workplace, address the following questions in a two-page Word document.

• How does perception play a role in this particular case? Be sure to define perception and its effects on any given situation.

• How can a manager use sense making and communication to solve this problem?

• Describe the importance of the manager’s knowledge of individual behavior in addressing this problem.

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