Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.

OL 211: Milestone Two: Employee Development Processes

1. Case Study: Analysis of Case Study: A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives.

2. Job Posting: Customer Service – CARE Business Partner

3. SHRM Power Point presentation and its note pages: Unit 6: Training Methods, Experiential Learning and Technology

Instructions: You will write and submit on time, a 2-3 page written document that will include the five sections identified below:

Section One:

· Illustrate (Explain) the value of a training needs assessment in an organization in general, supporting your response (with reference material).

Section Two:

· Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner in Maersk.

Section Three:

· Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.

Section Four:

· Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.

Section Five:

· Describe how you would incorporate adult learning principles and methods of experiential learning from this OL 211 course into the Maersk Customer Service – CARE Business Partner training program.

Writing Mechanics per APA:

· In addition to your two – three page written paper, include a title page and a reference(s) page.

· Use 12-point Times New Roman Font; Double space; One-inch margins.

· Citations formatted according to APA style

· Writing is free of errors and written in a professional and easy to read format

Notes: You want to ensure your paper:

ü The descriptions are clear and detailed. Give examples.

ü You show through your writing that you have keen insight into the needs of adult learners.

ü You use scholarly research (references) to contextualize (related) to your claims (descriptions and statements).

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