Customer Service Issues
Customer services issues are challenges that face customer service itself. These issues affect the relationship between the customer service representatives and the customers (CSRs). These issues result from many factors such as lack of training among the CSRs, poor approach to customers by the customer service representatives, lack of passion for customer service among the CSRs, low salaries to CSRs, among other factors. Depending on the goods and services a business deals in, customer service issues vary from business to business.
Customer service issues affect the relationship between the customers and the business. When there is a unhealthy relationship between a business and the customers; there is a decrease in sales by the business. This is because many customers will run to other companies, which relate better to the customers. This eventually leads to lose to the affected business.
Although customer service issues seem to have negative impacts, they are relevant to businesses. Customer service issues are indications that the relationship between a business and customers is not good. The affected business, therefore, has to make some efforts to try and resolve these issues. This will ensure that the business regains customers’ trust and hence their sales remain consistent.
There are many ways of solving customer service issues. It is worth noting that the methods applied to solve the issues depend on the aetiology of that issue. Ways of solving customer service issues include fulfilling of promises, training the customer service representatives, and connecting every worker to a customer. The business should also try to understand what the customers expect from the business. This will ensure that the business deliver what consumers want, hence, healthy relationship between the business and the customers
