Critique Of Toyotas Corporate Social Responsibility (CSR)

Critique Of Toyotas Corporate Social Responsibility (CSR)

Critique Of Toyota’s Corporate Social Responsibility (CSR)

IntroductionThe company that is discussed in this paper is Toyota Company. Its CSR is supposed to be a win-win program, this is not the case; the company is expected to make profits so to the society. But the question is who really wins? In the real sense if there is any benefit to the society that the company’s CSR benefits the society, then it is doubtful. One study showed that over 80% of business CSR decision-makers were very assured in the ability of good CSR practice to consign branding and employee advantages. To take the example of easing corporate philanthropy, when corporations make donations to charity they are giving away their shareholders’ cash, which they can only do if they glimpse potential earnings in it. Therefore, from the last sentence is is clear that companies or organizations only take part in Corporate Social Responsibility with intentions of maximizing their profits and not in the interest of assisting the social sphere (Siow, 2012).

CSR as Public Relations

CSR deals. By appealing to customers’ consciences and yearns CSR helps businesses to construct emblem commitment and evolve a personal attachment with their customers. Numerous business charity gain companies’ access to target markets and the engagement of the charity gives the company’s note much larger power. According to the company’s media saturated heritage, the business is ever looking for more innovative ways to get over their message, and CSR boasts up many promise avenues, such as phrase of mouth or guerilla marketing, for subtly coming to buyers (Marpaka & Muralidharan, 2012). CSR furthermore assists to greenwash the company’s likeness, to protect the company’s negative impacts that it has posted to the society and the environment it operates in by saturating the media with appealing messages to cover up the image of the company. It is evident that Toyota’s CSR programs has been more of a burden to the society who have noted various negative features of Toyota products yet the company is only protecting its image forgetting the needs of the society. For example, it is the due corporate responsibility of the company to ensure that its products have a positive view to the society, but this has not been so; last year the company had a problem with brake paddles which lead to accidents hence, the loss of many clients or users of its cars. The company did not mind the social loss of the society, but it went out to protect its image by recalling all the vehicles with brake paddles problems. Since much of the business case for CSR counts on corporations being glimpsed to be socially to blame, CSR will continue to be little more than PR for as long as it is simpler and cheaper to spin them to change. A prominent case against Toyota in the US Supreme Court illustrates this point. When, in 2002, the Californian Supreme Court directed that Toyota did not have the right to lie in defending itself against criticism, disorder ensued in the CSR action. Activists such as Marc Kasky attempted to litigate the business over a deceptive public relative’s campaign. Toyota kept safe by using its free first free talks amendment rights. The court directed that Toyota was not protected by the First Amendment, on the surrounds that the publications in the inquiry were financial speech.

The case proceeded to the US Supreme Court. Legal summaries were submitted to the Supreme Court by public relatives and advertising trade associations, foremost newspapers groups, and premier multinationals, arguing that if a company’s assertions on human rights, ecological and social issues are lawfully needed to be factual, then businesses won’t continue to make declarations on these matters; that CSR is admonished as being a PR stunt is unsurprising, bearing in brain that most CSR workers in businesses sit in the communications and PR departments, and considering that the schemes of CSR – dialogue with NGOs, ciphers of perform, communal accounts – were all conceived and evolved by PR businesses such as Marsteller, Harrison and high ground and a platform that only come about to make Toyota one of the best Automobile manufacturing company and not a society friendly business that aims at maximizing its profit as well as ensuring that its client are socially stable.

CSR is a scheme for avoiding regulation

CSR is supposed to be a corporate answer to public mistrust and calls for guideline. In an Echo research sample, most financial executives consulted powerfully opposed binding guideline of companies. Toyota argues: that setting minimum standard halts discovery; that you can’t regulate for ethics, you either have them or you don’t; and that except they are adept to gain competitive advantage from CSR, but the company stated that it is not ready to support the cost since the company profit has reduced due to claims that it has been working towards building an outstanding corporate culture thereby, costing the company millions of dollars. This is a clear indication that the company can only support CSR if it gets maximum profit and not so when the profit reduce. Businesses are vitally holding the government to ransom on the topic of regulation, saying that guideline will threaten the positive work they are doing. CSR consultancy enterprise in the Community carries business petitioning against guideline, arguing that ‘regulation can only fight back against bad practice – it cannot ever encourage best practice. These contentions, however, easily assist to reveal the sham of CSR (Ganescu, 2012). Why would a ‘socially to blame business’ take a topic with government guidelines to undertake bad corporate perform? Why would this avert businesses from going after the lawful minimum? Possibly the interpretation is that businesses want to be selective about which localities of ‘bad perform’ they eradicate and desire to use their ‘best perform’ to divert vigilance away from the awful, or that ‘socially to blame’ businesses need the bad practice of other businesses to be a counterpoint to their own ‘best practice’.If regulation distracts from best perform, then businesses cannot be portrayed trustingly’ because they accept as true it to be ethically right to do so – only because they are trying to get an advantage over their competitors. CSR is a clear part of the industry’s attempts to co-opt the ecological action. Despite the fact the Toyota has tried to remain environmentally friendly, this CSR principles have failed to meet the expected standards hence the society is facing negative impacts such as carbon emission that has led to global warming.


It is true that CSR is a vital step but this has not been the case with Toyota’s CSR programs. This may be because they desire to improve their likeness by associating themselves with a cause, to exploit a bargain vehicle for advocating, or to counter the assertions of force groups, but there is always an underlying economic motive, so the company advantages more than the benevolent society. This part explores how CSR diverts vigilance from genuine matters, assisting organizations to shy away from regulation, gain authenticity and get access to markets and conclusion makers, and move the ground in the direction of privatization of public purposes. CSR enables enterprise to represent ineffective market-based solutions to communal and ecological crises, deflecting accuse or difficulties caused by corporate operations upon the consumer and defending their concerns while hampering efforts to find just and sustainable answers.


Ganescu, M. C. (2012). Corporate social responsibility, a strategy to create and consolidate sustainable businesses. Theoretical and Applied Economics, 11(11), 91.

Marpaka, P., & Muralidharan, P. (2012). A Study of Successful CSR Practices by Industry Leaders. In Proceedings of International Conference on Business Management & IS (No. 1).

Siow, G. (2012). Sustainability Reporting: Japanese vs. European Automotive Manufacturers. In Proceedings of USM-AUT International Conference 2012 Sustainable Economic Development: Policies and Strategies (Vol. 167, p. 713).